Our legal basis for processing data includes consent, contractual necessity, and legitimate business interests such as improving product discovery within our magazines. We always assess the impact on your privacy before relying on legitimate interest.
Information We Collect
- Contact details: name, email address, phone number.
- Order information: products purchased, billing details, shipping details.
- Usage data: device/browser type, IP address, analytics events, magazine page interactions.
- Support history: emails, contact form submissions, and chat transcripts.
How We Use Information
- Process orders, manage subscriptions, and provide download access to magazines.
- Send transactional communications such as purchase receipts or product availability alerts.
- Optimise the magazine browsing experience and highlight relevant products.
- Prevent fraud, maintain platform security, and comply with legal record-keeping duties.
Data Retention
We keep personal data only for as long as necessary to deliver the services you request, comply with legal obligations, resolve disputes, and enforce agreements. When retention is no longer required, we securely delete or anonymise information.
Your Rights
Subject to applicable laws, you can request access, correction, portability, restriction, or deletion of your personal data. You may also object to certain processing or withdraw consent. Contact us using the details below and we will respond within one month.
Contact
For privacy questions or requests, reach our Data Protection Officer via the Contact page or email us at sales@protech-supplies.co.uk.